Mido

Yes, you can return a new MIDO watch within 30 days of delivery. The watch must be unworn, in the same condition as received, and returned with all packaging and accessories. Refunds are issued after inspection.

New MIDO watches come with the standard 2-year manufacturer guarantee. If you have any issues, you can return the watch to us for forwarding to the manufacturer or contact the authorised service centre directly.

Refunds for UK returns are usually processed within 2 working days of receiving the watch. It then typically takes 3-5 business days for the refund to appear on your original payment method.

Yes, we are an authorised retailer for MIDO watches. All watches we sell are genuine, new, and come with a full manufacturer warranty.

Each new MIDO watch comes with the original box, warranty card, and any manuals provided by the manufacturer. Specific contents are detailed on the product listing.

Yes, we provide free metal bracelet adjustment at the time of sale. If you need a local adjustment after purchase, we can help cover the cost, which is typically around £10-£20.

You can visit our Kenilworth store to try on MIDO watches before purchasing. We also offer click & collect so you can try on the watch in-store before taking it away.

If your watch arrives damaged or faulty, please contact us immediately. We will guide you through the warranty process and help arrange repair or replacement as appropriate.