このウェブサイトはFirst Class Watches JPNが運営するFirst Class Watches Limitedの資産です。弊社は英国ミッドランドに構えています。弊社は弊社ウェブサイトで販売するすべてのブランドの認定販売店です。
First Class Watches Limited
9 Warwick Road
Kenilworth
Warwickshire
CV8 1HD
英国
As a smaller online retailer, we take customer service very seriously and always aim to resolve issues
to the best of our ability.
If you would like to submit a complaint, please review our Complaints Procedure.
Key Terms & Conditions
By placing an order on our website, you agree to our Terms and Conditions. Below is a summary of our core terms relating to purchases, delivery, and returns.
1. Order Acceptance and Contract Formation
Your receipt of an electronic order confirmation does not signify our final acceptance of your order, nor does it constitute a binding contract of sale. The contract of sale is only legally formed at the moment we dispatch the goods to you. We reserve the right to cancel or decline orders prior to dispatch due to security flags, stock discrepancies, or pricing errors.
2. Delivery and Transfer of Risk
We fulfill our contract by delivering your order to the nominated delivery address provided at checkout. Our couriers deliver to addresses, not strictly to named individuals. The risk of loss or damage passes to you the moment the item is delivered into the physical possession of a person at that address. We are not responsible for the internal security of your household, workplace or building.
3. Returns, Hygiene, and Diminished Value
Under the UK Consumer Contracts Regulations, you have the right to return standard (non custom) orders within 14 days. We exceed this by offering a 30 day returns policy as standard, please review our returns policy page for full information. However, watches and jewellery are high-value, delicate items. To receive a full refund, items must be returned in pristine, unworn condition with all original tags, protective plastics, warranty cards, and packaging intact.
Diminished Value: If an item is returned with signs of wear, removed protective films, or micro-scratches, we reserve the right to make a deduction from your refund to reflect the diminished value of the goods.
Exemptions: For hygiene reasons, pierced jewellery (such as earrings) cannot be returned once the hygiene seal is broken. Bespoke items, engraved items, and watches where the bracelet has been custom-sized to your measurements prior to dispatch are also exempt from standard return rights.
4. International Orders and Customs
For items shipped outside of the United Kingdom, you are considered the importer of record. For some markets, we offer a duties and taxes inclusive service, please review the delivery page and information during checkout to confirm if this is the case for your order. When duties and taxes are not included, the buyer is liable for all charges. First Class Watches is not liable for any delays caused by customs inspections or international postal services.
We have partnered with Global-e, a third party service acting as your seller-on-record, so you can buy
and ship your FCW products to over 200 destinations worldwide! When you buy your FCW products from
Global-e, you will see that your payment method is charged by **Global-e// FCW **, and the purchase is
subject to Global-e's Terms and Conditions and Privacy Policy (which will be clearly presented in
checkout before you place the order). You can contact Global-e at service@global-e.com or send them a
letter to 45 Leather Lane, London EC1N 7TJ United Kingdom.
If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.
これは着用者が今いる場所に提供されるサービスであるので、装着感に関する保証も約束もいたしません。着用者のリストサイズが不確かであるので、最寄りの宝石店でブレスレットのサイズを測ると良いでしょう。このサービスは、お客様がFirst Class Watches JPNから調節可能なブレスレットを時計で購入されたことから礼儀としてお客様へ提供されています。弊社は、お客様が提供された情報に基づいて出荷前にブレスレットサイズを調節するよう努めています。
時計はお客様の所有物なので、弊社が取り外す駒は 時計の箱に入れてお客様へお届けいたします。
First Class Watches JPNによってサイズを測られた時計は、返品方針に基づいてまだ返品することができます。元の駒もすべて返品し、時計を外さなければなりません。
First Class Watches Loyalty Program Terms & Conditions
These Terms & Conditions (“Terms”) govern participation in the First Class Watches Loyalty Program
(“Program”). By joining or using the Program, you agree to be bound by these Terms. “We”, “Us”, or
“The Company” refers to First Class Watches Limited, company number 06197519,
with its registered office at 9 Warwick Road, Kenilworth, Warwickshire, England, CV8 1HD. “You” or
“The Customer” refers to the individual participating in the Program.
Rewards and Redemption
Under the Program, you will earn rewards at the rate of one penny (£0.01) for every pound (£1.00)
spent on qualifying purchases. Rewards are credited to your loyalty account and may be redeemed
against future purchases at First Class Watches. Rewards have no cash value, cannot be withdrawn or
exchanged for money, and may only be used as a discount in accordance with these Terms.
Rewards are personal to your account and may not be transferred to another person or account, except
where duplicate accounts are identified and combined at the sole discretion of the Company as a
goodwill gesture. If a purchase is returned, cancelled, or refunded, any rewards earned from that
purchase will be deducted from your loyalty account. Where rewards have already been redeemed and your
balance is insufficient to cover the deduction, the Company reserves the right to adjust future
rewards or request repayment of the outstanding amount. The Company may suspend or restrict your
account until any such negative balance is resolved.
Account Rules and Expiry
Each customer may hold one loyalty account. Accounts which remain inactive for twelve (12) consecutive
months may be closed, and any rewards not used by that time will be forfeited. If your account is
deleted or terminated, whether by you or by the Company, any associated rewards will also be lost. The
Company reserves the right to suspend, restrict, or terminate your participation in the Program if
there is any breach of these Terms or other misuse of the Program.
Fraud, Abuse, and Technical Issues
The Program is intended for personal and fair use only. Any attempt to exploit system errors,
malfunctions, or technical faults in order to obtain unearned rewards will be considered abuse. If we
reasonably believe that fraudulent, abusive, or improper activity has taken place, we may close your
account immediately and cancel any rewards earned. While we take reasonable care to operate the
Program, we accept no liability for technical issues, errors, or delays, and we reserve the right to
correct or adjust account balances in such cases.
Changes and Termination
The Company may amend, suspend, or terminate the Program at any time, with or without notice. This
includes changes to the rate at which rewards are earned, the rules governing redemption, expiry
terms, or account eligibility. Continued use of the Program following any change will be deemed
acceptance of the revised Terms. If the Program is terminated, any outstanding rewards will expire
immediately and cannot be redeemed for cash or credit.
Data Protection and Governing Law
By participating in the Program, you acknowledge that the Company will collect and process your
personal information, including account details, purchase history, and loyalty balance, for the
purposes of administering and managing the Program. Your information will be handled in accordance
with applicable data protection laws and our Privacy Policy, which is available on our website. We may
also use your information to communicate with you about your account, Program updates, or promotional
offers. You retain the rights of access, rectification, and erasure of your personal data as set out
under data protection legislation.
These Terms are governed by and shall be construed in accordance with the laws of England and Wales.
Any dispute arising in connection with the Program will be subject to the exclusive jurisdiction of
the courts of England and Wales.
