As is sometimes the case, things didn't work out as hoped for, but First Class Watches were very understanding and professional.
So, although things didn't go as planned on this occassion, I'm grateful to FCW for the way they resolved the issue and as a result, I will not have any hesitation in shoppng with them again and based on my experience, I recommend them.
For resolving the issue, FCW get 5 stars, but there was a problem so overall, 4 stars.