Ordered with FCW as I'd previously bought from them. The website states you can receive free bracelet sizing. However, it is not easy to find in the ordering process so, after I'd placed the order, I called and spoke to someone. He said they have heard people mention this before and that they are looking to make the process easier. He assured me he would add my wrist size to the order. When the watch arrived, the bracelet hadn't been touched, resulting in a £15 charge at a local store. Other than that, the experience was OK.